Apple and AT&T seem a bit unprepared for the rush of iPhone customers rushing to purchase and activate phones:

http://www.cnn.com/2007/TECH/ptech/07/02/iphone.ap/index.html

With all the hype surrounding the iPhone, I was almost ready to jump ship from Verizon just to have the latest hot gadget.  I'm so glad I didn't.  I can't imagine shelling out $500+ AND standing in line for hours upon hours and then going through the frustration of my phone not working for two days.  AT&T can spin it however they like, there's no excuse for not being prepared to deliver not only a cool device but the customer service that should come along with it.


Category: general -- posted at: 7:18 AM
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About George Daye

George is founder and president of BarServ, a mystery shopping and customer service improvement firm based in Dallas-Fort Worth, Texas. George provides insightful commentary on customer service issues and shares winning strategies that convert customers to loyal, raving fans.

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